My new provider is 5G so I didn’t need any of the existing connectors etc. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. . The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. LincolnVoda. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . Purchased a new BT cordless phone and extentioin. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. All the wall sockets I can see are for BT. Virgin Mobile. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Switching from Virgin Media to Vodafone. Plug the phone cable into the microfilter's phone socket. However, I do not have any of the specified wall sockets available. See where this Helpful Answer was posted. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. The top “capped” one is marked FM & has been disused since cable went digital. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. Is it necessary to plug the cable to socket for having wifi, if so what can I. Account - Mobile. The house has the brown external junction box fitted to the front of the property on the. Volt Broadband. Tried looking but can't see a way to book an engineer for this? Thanks. the problem os the series its that you. Re: Using existing Bt sockets with virgin. Options. Options. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Connecting Hub 3 To. Browse Virgin Media Virgin Media Community. 150 from a. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. We would like to show you a description here but the site won’t allow us. Re: My Flat doesn’t have wall socket. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. We would like to show you a description here but the site won’t allow us. The box and cables may have been removed by the previous occupiers. A BT master socket. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. If you're happy for us to get this booked. 6%, while Virgin Media was only slightly behind with 65. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Excludes broadband faults and broadband network outages. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Plug into the Virgin Media wall socket. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". This is the easy part, just follow the steps below: Step 1. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. We only have the Open reach Master socket 5C. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. The PC had no signal. 0 Kudos. Virgin Media. Forum Member. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. Bargain Hunter says:. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. Solved Remove Un Phone Line Just. Hi all, I have been having a look around and not found a 100% clear answer to my question. Posts: 166. It is completely separate service to your internet service. Home broadband & landline. We would like to show you a description here but the site won’t allow us. 3 weeks ago. CryptoStep 2: Order your TalkTalk Broadband service. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. Step 2. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. Your telephone service from any of the UK Service Providers, other than Virgin. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are not going to be connected. The video shows the best practice for termina. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. VeryMe Rewards. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Engineer used 'spare pair' of blue cables for 'new' BT line. I recently purchased my first home and have been taking a look at the VM cabling to the property. Therefore I'm trying to make sure it isn't something simple internally. 100. . Virgin Mobile. Virgin Media TV boxes need to be connected to a Hub so. 4. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Thank you - 5259182 - 3. The previous owner had internet with a non virgin provider so the phone line should already. El-n-Hils. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Thank you. You then have a set of sockets within your house that you can wire in parallel to your cable socket. • If you are coming from Virgin Media or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait forOptions. Reply. You will then know for each phone if it is capable of. Re: new VM socket. Volt. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. The cable could be hidden within, or behind, furniture. 4GHz change the Wifi Network Name (SSID. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Obi202 To Phone Extension Uk Voip Forums. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. We would like to show you a description here but the site won’t allow us. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Don't touch it. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Get the Hub ready by connecting the wires. on 17-02-2023 12:46. on 23-12-2022 10:31. The phone is disconnected from the master socket and plugged into the other end of the adapter. 21 Apr 2012. @umerarifkhan11 wrote:. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Preparing for Landline changeover to fibre. Vonage 2nd line. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Your broadband should still work but may not perform as well as in the master socket. BT Drop Wire > Junction box >Master Socket. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. VM BB TV Landline. on 14-09-2022 12:00. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. on 03-02-2023 12:54. Estonia and the Netherlands have already switched. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. Following the installation and verification of its functionality, you can browse the web or. Solved: Help with wiring - Virgin Media Community - 4630592. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. No, you can keep using the same phone you’ve always used. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. 2. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. If customer service is a concern, you can check out our survey results to see which providers had the best scores. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. Any other sockets that currently work will still do so. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. We would like to show you a description here but the site won’t allow us. To ensure the best connection and maximum safety, the wires must be connected correctly. Browse Virgin Media Virgin Media Community. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. No vm wall socket. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. on 12-04-2022 15:50. This will clear the line of dial tone for a short time, allowing you to listen closely. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. No Virgin Media have their own network which is separate to Openreach`s. (I did this video to help/guide new engineer as I did not find any for my self when I started. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. This setup works with any of our TV boxes powered by TiVo. Multi-buy: £8. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Your hub plugs into your master socket, which is a small white box, usually located near the front door. Thank you again. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. Some background information on whether it is acceptable to move a BT Openreach or Virgin Media master socket yourself, along with some advice on how to do so successfully. We have the quickstart pack but sadly cannot get broadband set up and working. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. I have the latest master Socket 5c with the split faceplate with phone and modem connection. An LJU5 gives one line with two sockets. Community home. I've tried a different phone in the master socket but still the problem is there. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. . Remove the existing telephone cable from your wall socket. Options. Various cable mediums are used in modern systems to transmit data. Then press and hold the security button on one of the original adaptors in your network for two seconds. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. We would like to show you a description here but the site won’t allow us. 4Ghz. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. 168. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Very poor advice. We have a virgin media wall socket. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. 36 each. I’ve just left Virgin Media after 6 years of having broadband/phone. OR Options. 17/07/09 - 20:45 in Cable #1. We would like to show you a description here but the site won’t allow us. If you plug it into a phone socket or extension, it just won't work. Faceplates after second visit. Vonage 2nd line. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Plug into the wall socket Push the red label end of the white cable, into the wall socket. Switching from Virgin Media to Vodafone. How to install Virgin Media broadband. Had virgin media install an new phone line today, they placed one master socket behind my tv and now my existing Bt phone and slave sockets don't work throughout the rest of the house. Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin Media's Phone Master Socket. We have tried plugging it into the only box we found it would fit but no luck. Virgin Fibre Areas only. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Sign in . Manage Your Account. I'm currently renovating my living room, including the electrics. I need to get in touch with - 5421552. Jacopo Member. easy install. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Plug the telephone lead into the. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. the street is enabled for the service. However… Virgin now obviously wants their hub etc back. It will pull out from the socket. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. . The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Security matters. Re: No Wall Socket for Quickstart. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. Green/White – White/Green. The isolator has a terminator cap (marked below) fitted to the open end. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Source: herbalic79. (Wasn’t told of the switchover and only found - 5443370. SSL coax is extremely versatile and can be used in several applications. I have hardwired (pins 5/2) to. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. If it does not, then the problem lies outside your house and is not your responsibility. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. No Coax Wall Socket Virgin Media Community 4802361. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 1. to a Virgin Media Hub, using the Powerline kits we offer. VLNeedham. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. you’ll find a corresponding master socket within your. Plug the cordless base station into. BeginnerNo virgin media wall socket. on 25-09-2022 15:41. If you can get Quickstart, you can choose one of two delivery options. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. We would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. Our main phone connection is downstairs near to the original location of our hub. Tudor. . • Under Wireless Frequency 2. Split the SSID so you know you are connecting to 2. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We're here to help. on 11-11-2021 10:40. Options. We would like to show you a description here but the site won’t allow us. • Go to Advanced Settings > Wireless > Security. . On activation day unplug your old hub and power cable. Most people do, and besides you can pick one up for under £10 and that will allow 999 calls the same as the kit virgin provide. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. The cable could be hidden within, or behind, furniture. There are three cables at the back of the router. This lead goes into the same wall socket as my landline phone lead does. Re: Virgin Media Master Socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The - 3982847 - 4. Further exclusions & legal stuff apply. I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. Registration is fast, simple and absolutely free so please join our community today. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. 1. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. 1. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. BT is initially proposing the SOGEA. In response to Vikki_M. If there is extension wiring attached. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. The master socket normally belongs to the phone line provider and in theory can't be moved. 2. Faint or Intermittent Noise Perform a Quiet Line Test. BT had a rating of 67. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. . the street is enabled for the service. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. 2. Openreach will not use existing virgin wiring and would install new wiring and a master socket. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). g. Which was great as that is in a better location than my master Socket was. on 03-07-2023 01:02. We would like to show you a description here but the site won’t allow us. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. Home Phone. " The hub is upstairs as previously said. Openreach would normally use the existing route that your telephone line would take. )In this video, I am showing the sta. Step 2: Order your Sky Broadband service. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Try each phone on its own in turn. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. We would like to show you a description here but the site won’t allow us. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. Now got a replacement cable and working . TV box - 15 mins. . Plug into the Hub Push the white cable with the black label into the Hub. Next, connect the power cable. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Everything is converted to specialised triple screened coaxial cable. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. 19 minutes ago. Hello sophieboulter1. Step 2: Order your Virgin Media Broadband service. replace BT master socket with slave socket . A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Plug the cables into the hub. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. TV box - 15 mins. However, rather than the piping then entering. 23/11/12 - 23:50 #14. Hi @baralasmi, Thank you for your post and welcome to our community forums. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). It explains the differences between the old NTE 5A m. Account - Cable. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. on a domestic hub you look at the values thus. This lead goes into the same wall socket as my landline phone lead does. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. The "How to book an engineer" help page (Book an engineer | Virgin Media. You should be able to locate your telephone master socket, which would have a BT or Openreach logo on it, although you will not be using it a the moment if you get your. Virgin Media Quickstart set up. How To Connect Old Bt Master New Virgin Nte5 Avforums. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The test socket of the back part of the downstairs 'master' socket. 8 March 2011 at 8:29AM. 17: Community Champion. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. We would like to show you a description here but the site won’t allow us. I had 2 plugs and 2 bulbs in my old property - with no issues. Router Plugin Port. Manage Your Account. I have been trying to tell BT customer service, however "compute says no" and I am. Thinking they would be in fact 2 -5 I wired up the second one as such. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Most BT Master Sockets will be near the entrance wall, but not always.